Privacy Policy

Effective Date: 31 December 2025

1. Information We Collect

We collect only the personal data you voluntarily provide via WhatsApp, email or contact forms (name, phone number, preferred language, shopping preferences). Technical data (IP, browser) is kept in server logs for security purposes and deleted within 30 days.

2. How We Use Your Data

To arrange personal shopping appointments and concierge services;
To process tax-free refunds where requested;
To communicate with you in your chosen language;
To maintain the security and functionality of our website.

3. Legal Bases

Processing is carried out under:

Art. 6(1)(b) GDPR – performance of a service requested by you;
Art. 6(1)(f) GDPR – legitimate interests (security, fraud prevention).

4. Data Sharing

We do not sell or rent your data. We share information only with:

Official Italian retail boutiques for appointment booking;
Certified tax-refund operators (Global Blue / Tax Free Shopping) when you request VAT refund assistance;
Law-enforcement bodies if required by Italian law.

5. Data Retention

Conversation history and service-related documents are kept for 12 months after your last interaction, unless legal obligations require longer retention. After that period data is deleted or anonymised.

6. Your Rights

You may request access, correction, deletion, restriction, or portability of your personal data at any time by writing to privacy@luxuryshoppingmilan.com. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).

7. Third-Party Services

Our website uses:

WhatsApp Business API – governed by WhatsApp Privacy Policy;
Font Awesome CDN – icons loaded from Cloudflare;
Unsplash – royalty-free images hosted on Unsplash servers.

8. Security

We use HTTPS (TLS 1.3), server-side access logs and two-factor authentication on all business accounts. All conversations via WhatsApp are protected by end-to-end encryption.

9. Changes to This Policy

We may update this policy occasionally; the latest version is always available at luxuryshoppingmilan.com/privacy-policy.html.

10. Contact

Data Controller:
Luxury Shopping Milan
Via Archimede, 20091 Milano (Italy)
Email: privacy@luxuryshoppingmilan.com
Phone / WhatsApp: +39 324 909 2879